Last updated: 17 November 2025
1. Who we are
This Privacy Policy explains how Costa Blanca Express (“we”, “us”, “our”) collects, uses and protects your personal data when you use our mobile booking app and related services.
If you have any questions about this Policy or about your personal data, you can contact us at:
Email: info@costablancaexpress.com
Phone: +34 636 401 202
2. What data we collect
When you use the Costa Blanca Express app to request or confirm a transfer, we may collect and process the following information:
- Contact details: your name, email address and phone number.
- Travel details: flight number, arrival or departure airport, date and time, pick-up and drop-off address, number of passengers, luggage information, child seats requested and any other information you provide in the booking form.
- Reservation information: booking reference, type of journey (one-way or return), selected vehicle type and agreed price.
- Communication data: messages you send to us by email, phone, SMS or via the app (for example to change or cancel a booking).
- Technical data: basic device and usage information such as device type, operating system, IP address and basic log data needed to keep the app secure and functioning.
3. How we collect your data
We collect personal data in the following ways:
- When you complete and submit a reservation in the app (your booking details are sent electronically to our calendar / reservation system).
- When you contact us by phone, SMS or email to ask a question, modify a booking or request information.
- Automatically, when you use the app, through technical logs and similar basic usage data.
4. How we use your data
We use your personal data only for purposes related to our transfer service, including:
- Processing your reservation and adding it to our planning and calendar system.
- Confirming your booking by phone or electronic confirmation within a reasonable time after you submit your request.
- Planning and carrying out your transfer, including assigning a driver and vehicle, and ensuring that you are picked up and dropped off at the agreed location (for example, as close as possible to the arrival hall in Alicante, Valencia or Murcia airports).
- Contacting you in case of changes (for example, flight delays, pick-up time adjustments or problems finding your driver).
- Handling cancellations, changes and customer service enquiries.
- Improving our service, for example by analysing how the app and booking process are used in general (in an aggregated or anonymised way where possible).
- Complying with legal obligations, such as accounting and tax requirements.
5. Legal basis
We process your personal data because it is necessary to take steps at your request before entering into a contract and to perform our contract with you (your transfer booking). In some cases, we may also process data to comply with legal obligations or based on our legitimate interests in operating and improving our services.
6. How long we keep your data
We keep your booking and contact details only for as long as necessary for the purposes described above:
- Reservation and trip details are kept for the period needed to manage your transfers and any after-sales questions or complaints.
- Some data may be kept longer where legally required (for example for tax or accounting regulations).
When data is no longer needed, we delete it or anonymise it where possible.
7. Sharing your data
We do not sell your personal data. We may share your data only in the following limited situations:
- Drivers and internal staff: so they can plan and carry out your transfer and contact you if necessary.
- Service providers: such as hosting providers or IT partners who help us operate our booking system and app. They are only allowed to process your data according to our instructions and must keep it secure.
- Legal reasons: if we are required to do so by law, court order or competent authorities, or to protect our rights, property or safety, or that of our passengers or drivers.
8. International transfers
Our services are operated from Spain and may involve the transfer of personal data within the European Union. If data is processed or stored outside your country, we take appropriate steps to ensure that your data remains adequately protected, in line with applicable data protection rules.
9. Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. However, no system can be completely secure, and you should take care to protect your own devices and access credentials.
10. Your rights
Depending on your location and applicable law, you may have the right to:
- Request access to the personal data we hold about you;
- Request correction of inaccurate or incomplete data;
- Request deletion of your data when it is no longer needed;
- Object to certain types of processing or request restriction of processing in specific situations;
- Request a copy of your data in a portable format, where applicable.
To exercise any of these rights, please contact us at info@costablancaexpress.com. We may need to verify your identity before fulfilling your request.
11. Children’s privacy
Our app and services are intended for use by adults booking transfers for themselves and their families. We do not knowingly collect personal data directly from children without the involvement of a parent or legal guardian.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time, for example to reflect changes in our services or legal requirements. The updated version will be published in the app and on our website, with a new “Last updated” date. We encourage you to review this Policy regularly.
By using the Costa Blanca Express app, you acknowledge that you have read and understood this Privacy Policy.